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If you are having issues with your software installation please contact us on

Due to the amount of messages requesting help from users who purchased their cable/installation DVD from someone other than cable-shack we now require the following information before we are able to provide support:

Where did you purchase you cable from? was it from eBay or our Website?

What was date of your purchase?

We need this information so we can confirm that requests are from cable-shack customers,

Apologies, but we do need to make sure all support requests are genuine.

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